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Accountabilityby Mark Reutter10:50 amDec 15, 20220

Letter set rates that directed millions of unapproved dollars to a Harford County ambulance company

A day before a contract with Hart to Heart Transportation Services was to begin, Baltimore’s former purchasing agent hiked rates by as much as 48%

Above: A Hart to Heart transport car on Northern Parkway. (Mark Reutter)

In June 2018, the Board of Estimates awarded a large ambulance contract to Hart to Heart Transportation Services after hearing its low prices touted by then-city purchasing agent, Erin Sher Smyth.

“The deciding factor was the lower pricing submitted by Hart to Heart,” she said.

Smyth went on to criticize the current ambulance carrier, Transdev, and dismiss as irrelevant a whistleblower’s lawsuit against Hart to Heart that eventually resulted in the company paying $1.25 million to settle charges of overbilling Medicaid for unnecessary ambulance trips.

Six months later – or just days before the contract was to go into effect – Smyth heard from Hart to Heart’s founder and CEO, Jason Skidmore.

Ex-city purchasing agent allowed ambulance company to add $3.5 million in fees, Inspector General finds (12/12/22)

Skidmore had emailed Smyth, asking her to revise the ambulance rates that the BOE had approved due to “significant decreases in quantities” of projected ambulance rides for indigent clients.

In other words, he was worried that his company wouldn’t be able to make a profit on his low bid.

Revising the Rates

The email was striking in several ways. City purchasing rules generally require a 45-day notice before any proposed price change can be considered.

And if “material modifications or amendments” are agreed to by the contractor and purchasing office, those changes are to be “approved by the BOE, if necessary,” the rules say.

The “if necessary” ambiguity did not apply to this particular contract. Instead, bid documents specifically stated that the “unit rates” for ambulance rides “shall remain firm” and not subject to price escalation until the initial contract period ended in June 2023.

Hart to Heart CEO Jason Skidmore with two team members at company headquarters in Forest Hill, Md. (Facebook)

Hart to Heart CEO Jason Skidmore with two team members at company headquarters in Harford County last month. (Facebook)

Nevertheless, three days later – on the eve of the January 1, 2019 start date – Smyth revised the rates for transport covered by the Medicaid Transportation Grants Program.

The new rates were what Skidmore wanted, and they included the following:

• Basic life support (BLS) rides increased from $230 to $306 per trip, or 33%.

• Wheelchair van trips raised from $49 to $61, or 25%.

•  Non-emergency ambulatory rides – by far the highest volume category – hiked to $49 from $33, or up 48%.

Smyth’s single-page reworking of the rates on official city stationary – with no copies sent to the Board of Estimates or to her superiors in the Finance Department – enabled Hart to Heart to pocket $3,543,056 in extra fees between January 2019 and May 2022.

That was the conclusion of an investigative report released on Monday by Baltimore Inspector General Isabel Mercedes Cumming.

Projecting those prices forward, the city is likely to pay another $1.6 million extra under the revised rates by the time the contract expires next year.

So much for those low prices.

Letter signed by then-city purchasing agent Erin Smyth changing the ambulance pricing and adding a $122,400 annual software payable to Hart to Heart Transportation Services.

The December 31, 2018 letter signed by Erin Sher Smyth that sharply increased ambulance rates and included a yearly software fee of $122,400.

“Carefully Guarded”

Cumming’s two-page report did not name the parties involved in the price revisions. Nor did the report include the above letter, obtained by The Brew through sources outside of City Hall.

(The city has not yet responded to The Brew’s Public Information Act request for the letter and related contract correspondence.)

Sources say Smyth kept the ambulance price changes “carefully guarded” for months until the Baltimore Health Department, which administered the transport program, realized it was getting higher invoices from Hart to Heart than the BOE-approved rates.

So what did the agency do?

It kept on paying, according to Cumming.

Her report faults agency executives for their “blind acceptance” of Hart to Heart’s invoices and additionally blasts the “former city purchasing director” for failing to confirm that the fee was legitimate.

In fact, according to Cumming, Hart to Heart’s CEO acknowledged that the company reaped much of the software fee as “overhead costs,” forwarding the rest to the third-party vendor.

That arrangement has netted the company an extra $5,865 a month since January 2019, the report says.

Attempts to reach Hart to Heart’s Skidmore about the contract and the IG report have been unsuccessful.

The company did not respond to an email request for comment, and Skidmore was reported “out of the office” yesterday.

Erin Smyth, listed as a government contracts attorney and procurement professional in her LinkedIn page.

Erin Smyth is listed on her LinkedIn page as a government contracts attorney and procurement professional.

Back on the City Payroll

Smyth also declined to comment on the report or to speak to The Brew.

Named head of purchasing in 2017, Smyth was removed in early 2020 after another Cumming investigation faulted her handling of a police towing contract.

She was transferred to the mayor’s office before resigning in 2021, shortly before it was disclosed that she had been involved in “a very large oversight” regarding a parking garage contract that would cost the city $7.5 million in unanticipated management fees.

Last June, Smyth was hired by Baltimore Sheriff John W. Anderson as a special procurement officer.

Mayor Brandon Scott and the Board of Estimates twice gave its stamp of approval to Smyth’s contract with the sheriff’s office.

The first time was at a salary of $24,000 for 160 hours of work. Later, the board doubled her hours to 320 and increased her pay to $48,000.

Sam Cogen, Baltimore’s newly elected sheriff, says he is now reviewing all personnel contracts in the office, including Smyth’s.

“We’ll address her role when we’re aware of what her role is,” Cogen told The Brew last month.

Hart to Heart Transportation provides ambulance, wheelchair and shared-ride services under a $33 million contract with Baltimore City. (flickr)

Below are some of the non-emergency medical transport services that the Baltimore Health Department contracts out to Hart to Heart.

hart to heart transport tasksTo reach this reporter: reuttermark@yahoo.com

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